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Cheltenham Borough Council is a mainly urban authority and covers an area of approximately 18 square miles.

Within the borough there are currently 54,915 domestic properties with plans to increase this significantly over the next 17 years to satisfy demand.

Ubico took on the household recycling collections for CBC in April 2012 and has continued to collect the recycling in the same format as the council, with no changes to collection days or policy. The council offers a fortnightly recycling collection service of glass, cans, paper, cardboard and plastic bottles. The recycling is presented in a 55 litre box and is sorted at kerbside.

Our fleet is made up of six 23 tonne kerbsiders and two 7.5 tonne vehicles for restricted access collections. Four of our recycling kerbsiders are fitted with a 'food pod', which allows us to collect food waste at the same time as the recycling to keep fuel costs low and improve customer satisfaction by clearing all waste streams in one pass.

Our collection crews and vehicles are based at our Swindon Road depot in Cheltenham with easy access to Gloucester, Tewkesbury, Stroud, Cirencester and the Forest of Dean. We also tip at this location, keeping fuel costs down.

 Most of our operatives live within the borough and have an outstanding knowledge of the local area.

All staff members are fully trained and competent in manual handling and bin lift operation and work in accordance to industry approved risk assessments and safe systems of working. They are also trained to assist with our other collections, which allows us greater flexibility to accommodate the seasonal peaks and troughs in the volume of waste presented.

To ensure the safety of not only our employees, but also members of the public, our supervisors carry out regular, un-announced quality checks to ensure that our teams are working safely and returning waste receptacles neatly as we expect them to at all times.