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Case Studies > Household Waste Collection - Cheltenham Borough Council

Cheltenham Borough Council (CBC) is a mainly urban authority and covers an area of approximately 18 square miles. Within the borough there are currently 54,915 domestic properties with plans to increase this significantly over the next 17 years to satisfy demand.

Ubico took on the household waste collections for CBC in April 2012 and has continued to collect the waste in the same format as the council, with no changes to collection days or policy.The council offers a fortnightly collection service and the waste is presented in wheeled bins by the majority of households, with a small number of properties presenting their waste in bags. Recently the council has introduced a 'closed lid' and 'no side waste policy'. Ubico is supporting the council by stickering non-conforming bins with council branded policy advice and keeping records of households in need of additional support.

Our fleet is made up of four 26 tonne RCV's and one 18 tonne RCV for narrow access properties. The four larger RCV's are fitted with a 'food pod', which allows us to collect food waste at the same time as the residual waste to keep fuel cost low and improve customer satisfaction by clearing all waste streams in one pass.

Our collection crews and vehicles are based at our Swindon Road depot in Cheltenham with easy access to Gloucester, Tewkesbury, Stroud, Cirencester and the Forest of Dean. This base is conveniently located to the tip at Stoke Orchard, Cheltenham again helping us to keep fuel costs down.

We currently employ a team of 15 full time staff on the residual waste team, split across five crews. Most of our operatives live within the borough and have an outstanding knowledge of the local area. All staff members are fully trained and competent in manual handling and bin lift operation and work in accordance to industry approved risk assessments and safe systems of working. They are also trained to assist with our other collections, which allows us greater flexibility to accommodate the seasonal peaks and troughs in the volume of waste presented.

To ensure the safety of not only our employees, but also members of the public, our supervisors carry out regular, un-announced quality checks to ensure that our teams are working safely and returning waste receptacles neatly as we expect them to at all times.