On collection day today access was blocked by a workman's van. Rather than leave our collection, the collecting team walked around the blocking van, collected our material and walked back to replace our bins and caddies. I consider this to be a provision of service beyond what would be expected. I and the other residents are very grateful to your team for literally going the extra distance and would be grateful if you could formally thank them on our behalf.
Mr M, Cheltenham 05.07.17