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On Friday 5th July, we had a great day gardening in Gloucester with one of our charity partners, National Star. National Star enables young people with disabilities and acquired brain injuries to realise their potential through education and personalised learning opportunities, and by providing other transition and accommodation services.
We had our grey waste bin replaced today as the 240l one we had was simply not needed. The Ubico chaps turned up this morning with the replacement bin - unfortunately, the message had got mixed up and they only had 240l bins on board. They advised they would be back tomorrow with a 180l bin. Absolutely fine by us. However, about one hour after the first call, the chaps were back with the small bin! My goodness, what prompt service. Not only that, the two guys were absolutely lovely. Real ambassadors! Would you please pass on my thanks not only as a householder, but as a Councillor for the tremendous customer care ethos there guys clearly displayed. With chaps like this we should never have any complaints!
West Oxfordshire District Council Customer 09.10.17
